Back to resources

Talk Time – Rohini Nilekani in conversation with tanmoy goswami – The Smart Manager

Others | Feb 1, 2012

SMART SUMMARY: In 2008, United Airlines allegedly broke a $3500 custom made guitar belonging to Canadian musician Dave Carroll. Following many rounds of fruitless dialog, during which the company’s managers relentlessly cited ‘policy’ and refused to compensate the musician, Carroll made a music video called United Breaks Guitars that had amassed 10 million views on YouTube by February 2011. The impact: According to The Times, within four days of the video being posted, investors in the airline had lost $180m due to a fall in its stock price. The moral of the story: Managers need to talk meaningfully with their customers while they can…or face the music.

View PDF

More like this

Others  |  Gender Empowerment

Women's Day: Rohini Nilekani says her 20th century-born grandmother was modern in best sense of the term

Born Godavari Ketkar, at the turn of the 20th century, she spent her childhood in the sylvan surroundings of the Gwalior palace, as her father was an ambassador to the maharaja’s court. She spoke of going to the little local school in deer carriages. The beautiful young Goda came to Belgaum at the age of […]
Mar 8, 2020 | Article

Civil Society  |  Accountability & Transparency  |  Others  |  COVID-19

Settlers Unsettled: How can Bengaluru Retain its Dynamic Workforce?

Bangalore is a city of migrants. But we do not know yet how many of them have left the city in the wake of the pandemic. With the lockdown partially lifted, many more may want to return home. There are indications that they may not wish to hurry back. The idea of home has never […]
May 13, 2020 |

Others

BEHIND THE IT REVOLUTION -

IT companies may bring in their wake a certain culture of work and play which may veer away sharply from Bangalore’s pre-IT days, but the city is trying hard to keep its integrity. “The city has evolved.. It has grown madly in every direction, planned and unplanned, grown with granite and glass, with bricks and […]
Oct 23, 2010 | Conversation

Others

Christian Science Monitor Profiles Rohini Nilekani of Pratham Books

In case you missed it, the Christian Science Monitor recently published a wonderfully inspiring story about Rohini Nilekani, the Bangalore based philanthropist who founded Pratham Books, a nonprofit publishing company that provides low cost books to millions of poor children across India. View PDF
Oct 26, 2012 | Article