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Talk Time – Rohini Nilekani in conversation with tanmoy goswami – The Smart Manager

Others | Feb 1, 2012

SMART SUMMARY: In 2008, United Airlines allegedly broke a $3500 custom made guitar belonging to Canadian musician Dave Carroll. Following many rounds of fruitless dialog, during which the company’s managers relentlessly cited ‘policy’ and refused to compensate the musician, Carroll made a music video called United Breaks Guitars that had amassed 10 million views on YouTube by February 2011. The impact: According to The Times, within four days of the video being posted, investors in the airline had lost $180m due to a fall in its stock price. The moral of the story: Managers need to talk meaningfully with their customers while they can…or face the music.

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Girish Karnad - Interview by Interview by AHMED RIZVI and NANDAN NILEKANI

After Basu Chatterjee’s ‘Swami’, Girish Karnad is much in demand as a ‘character actor’ in commercial Hindi cinema. But he first made his mark as a playwright (‘Tughlaq’, ‘Hayavadana’) and as one of the pioneers of the new cinema movement in Karnataka. Karnad maintains =his varied involvement in theatre and cinema— as a writer, an […]
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Civil Society  |  Others  |  COVID-19

Keep the Change: Can Bengaluru Sustain the Lessons of the Pandemic

This is an edited version of a panel discussion moderated by Rohini Nilekani, on the city’s hope for a new normal post COVID-19. The focus is on what we have learnt from the pandemic, why it is worth preserving and, most importantly, how that good can be preserved, post lock down. The panel included Nitin […]
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Who's Winning This War - With the increasing use -and abuse- of antibiotics, bacteria are learning to fight back against the deadly drugs

It is unfair to blame the GP alone for increasing antibiotic resistance. Patients should be educated against self- medication. View PDF
Nov 13, 1993 | Article

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Hegde’s think tank - Four years ago, Ramakrishna Hegde, the chief minister of Karnataka, setup the Economic and Planning Council (EPC)

Four years ago, Ramakrishna Hegde, the chief minister of Karnataka, setup the Economic and Planning Council (EPC), a high-powered advisory body. How impressive has been this ‘”super cabinet’s” performance? What are its shortcomings? View PDF
Jun 27, 1987 | Article