Talk Time – Rohini Nilekani in conversation with tanmoy goswami – The Smart Manager

Others | Feb 1, 2012

SMART SUMMARY: In 2008, United Airlines allegedly broke a $3500 custom made guitar belonging to Canadian musician Dave Carroll. Following many rounds of fruitless dialog, during which the company’s managers relentlessly cited ‘policy’ and refused to compensate the musician, Carroll made a music video called United Breaks Guitars that had amassed 10 million views on YouTube by February 2011. The impact: According to The Times, within four days of the video being posted, investors in the airline had lost $180m due to a fall in its stock price. The moral of the story: Managers need to talk meaningfully with their customers while they can…or face the music.

View PDF

More like this

Others

Domestic Labour-at what cost

The average pay given to a Domestic Servant is Rs.30, merely half the cost of a cotton sari. On the rare occasion that they ask for a raise they are merely asked to quit.

Aug 25, 1984 | Article

Others

Kalyug - An Art Film For The Masses

LIKE every other Shyam Benegal film, Kalyug, slated for release next month, has already received more than its fair share of media attention. The focus, however, seems to have been on the fact that the director has cast commercially established stars such as Rekha, Shashi Kapoor and Raj Babbar in its major roles. The criticism […]

Apr 6, 1981 | Personality

Civil Society | Others | COVID-19

Keep the Change: Can Bengaluru Sustain the Lessons of the Pandemic

This is an edited version of a panel discussion moderated by Rohini Nilekani, on the city’s hope for a new normal post COVID-19. The focus is on what we have learnt from the pandemic, why it is worth preserving and, most importantly, how that good can be preserved, post lock down. The panel included Nitin […]

Apr 30, 2020 |

Others

Nirmaadane (Kannada)

Nirmaadane (Kannada). Prajaa Vaani. View PDF

Jul 5, 2003 | Article

Back to the top