Back to resources

Talk Time – Rohini Nilekani in conversation with tanmoy goswami – The Smart Manager

Others | Feb 1, 2012

SMART SUMMARY: In 2008, United Airlines allegedly broke a $3500 custom made guitar belonging to Canadian musician Dave Carroll. Following many rounds of fruitless dialog, during which the company’s managers relentlessly cited ‘policy’ and refused to compensate the musician, Carroll made a music video called United Breaks Guitars that had amassed 10 million views on YouTube by February 2011. The impact: According to The Times, within four days of the video being posted, investors in the airline had lost $180m due to a fall in its stock price. The moral of the story: Managers need to talk meaningfully with their customers while they can…or face the music.

View PDF

More like this

Others

Crime - Murder - A Bloody Affair

It seemed incredible that a murder could be committed in a building right on the main road of one of the City’s busiest areas—Chowpatty. But on November 12, ex-judge of the Bombay High Court S.M. Shah, 75, and his wife Dr Mira Shah, 61, were found in a pool of blood in their home in […]
Dec 6, 1980 | Article

Others

Premier Book Shop

Does everyone in Bangalore know how to get to Premier Book Shop? Of course not. You have to get to M.G.Road and then find platform Nine and Three Fourths! Clearly, you have to be a wizard to actually shop at Premier. At a very special lunch at the warm home of Ramchandra Guha and Sujata […]
Jan 1, 2003 | Article

Others  |  Gender Empowerment

Women's Day: Rohini Nilekani says her 20th century-born grandmother was modern in best sense of the term

Born Godavari Ketkar, at the turn of the 20th century, she spent her childhood in the sylvan surroundings of the Gwalior palace, as her father was an ambassador to the maharaja’s court. She spoke of going to the little local school in deer carriages. The beautiful young Goda came to Belgaum at the age of […]
Mar 8, 2020 | Article

Others

The Journey to yoga class - Iyengar Yoga classes

For the past two and a half years, 1 have regularly attended Iyengar Yoga classes in Bangalore, the Silicon Valley of India. I practice under the guidance of Yogacharya Shri H.S.Arun, a long time student of “Guruji” BKS Iyengar. The class is about seven kilometers away from my home. I travel by car, and am […]
Jan 1, 2003 | Article